If you need to return an item, please email us immediately to request return authorization. Please explain the reason for you return, and we will contact you to inform you with how to proceed. For a prompt exchange or refund, hang on to a copy of your invoice. Our return policy is simple. Within 30 days of receipt of your order, you may return any merchandise item in new condition, with its original packaging and any accessories in tact, for a refund, excluding shipping & handling charges (we do not refund any shipping charges). Items are subject to a 15% restocking fee. Items that are opened, used, not in original packaging or otherwise not in new, saleable condition cannot be returned.
If you find, within 30 days of delivery, that product(s) are defective or damaged, you may request a Return Merchandise Authorization Number from Colorado Medical Waste via email. Upon the return of the merchandise or guaranteed return (I.E. return shipper’s tracking number), we will do all we can to replace, repair, or substitute products to your satisfaction. Please note all returned items are inspected. If the products are found to be not defective they will be returned to the customer at their expense. For product replacement or exchange requests, we will cover shipping costs for returning the defective item and send the replacement item at no additional cost (ground shipping only). Any requests for an upgrade in shipping time on replacement items will be charged to the customer. If you wish to receive a refund instead of an exchange, shipping charges will not be refunded and the customer is responsible for the return shipping fees. After 30 days from delivery date, please contact the manufacturer for repair or replacement under their product warranty.
Colorado Medical Waste must authorize all merchandise returns. No unauthorized returns will be accepted. Customers will be held liable and no refund will be issued for any merchandise that is returned without a RMA number. In order to exchange a product or receive a full refund, items must be returned in original packaging, unused, and in new and saleable condition. The customer is responsible for all shipping costs.